Based on public reviews and response behavior.
364 days of reviews, with a steady monthly review flow. Busiest month: 13% of reviews. Languages: en 92%, de 5%, it 2%.
General Retail & Marketplaces average: score 64.1, rating 4.25 stars, reply rate 36.2%, over 2,516 ranked companies · benchmark 4 Nov 2026
Score
23.4
Industry average 64.1
40.7 below average
Rating
1.67
Industry average 4.25
2.58 below average
Reply rate
—
Industry average 36.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 74% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 54% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,516 ranked companies in General Retail & Marketplaces (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.316 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.148). Review the worst months in the trend data to identify specific operational or product issues.
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