Deliveroo

Food & Dining • United Kingdomwww.deliveroo.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+1.3 vs. last month1.74 ★ average rating · 1,334 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#66of 71

Top 93% · Bottom Tier

#1 (best)#71 (worst)

#64Peer

#65Peer

#66This company

#67Peer

#68Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 77% negative

21%

positive

Positive21%
Neutral2%
Negative77%

Sentiment Balance

Covering August 2026 — 251 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 65% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,239 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.9%

Customer Support

17.4%

Loyalty

12.4%

Response Speed

9.8%

Pricing

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 77.1% across this company's analyzed reviews.
•37 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

15.1%

4★

2.0%

3★

2.5%

2★

2.7%

1★

77.6%

Based on 1,334 analyzed reviews. Sentiment is improving: 37.5% of reviews in the last three months were positive, compared with 20.3% in the three months before that.

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