Based on public reviews and response behavior.
200 reviews over 173 days (about 35 per month). Busiest month: 26% of reviews. Languages: en 100%, de 1%.
Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.5%, over 3,026 ranked companies · benchmark 8 Oct 2026
Score
79.1
Industry average 64.2
14.9 above average
Rating
4.32
Industry average 4.34
0.02 below average
Reply rate
—
Industry average 44.5%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 16% negative
Covering September 2026 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,026 ranked companies in Healthcare & Medical (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 79.1 places the company in the top quarter of about 3,000 ranked Healthcare & Medical companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 169 mentions with a sentiment score of 85.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
