Currency UK

Finance & Insurance • United Kingdomwww.currencyuk.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+3.9 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#216of 373

Top 58% · Mid Pack

#1 (best)#373 (worst)

#214Peer

#215Peer

#216This company

#217Peer

#218Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering May 2023 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 5% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.8%

Loyalty

17.7%

Response Speed

14.7%

Product Quality

13.5%

Onboarding

9.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.7%

4★

5.0%

3★

1.0%

2★

0.0%

1★

0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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