Crutchfield

Appliances & Home Electronics • United Stateswww.crutchfield.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

53/100

−2.9 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#78of 189

Top 41% · Upper Half

#1 (best)#189 (worst)

#76Peer

#77Peer

#78This company

#79Peer

#80Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 16% negative

82%

positive

Positive82%
Neutral2%
Negative16%

Sentiment Balance

Covering September 2024 — 103 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 20% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.4%

Product Quality

16.4%

Customer Support

16.2%

Response Speed

12.5%

Onboarding

9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 17.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.8%

4★

4.8%

3★

1.3%

2★

1.2%

1★

3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.2% of reviews in the last three months were positive, compared with 96.8% in the three months before that.

Unlock full insights