Crocs

Apparel & Fashionwww.crocs.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

1.81 ★ average rating · 1,639 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#303of 330

Top 92% · Bottom Tier

#1 (best)#330 (worst)

#301Peer

#302Peer

#303This company

#304Peer

#305Peer

Overall Customer Sentiment

Below Average

25% of reviews positive, 74% negative

25%

positive

Positive25%
Neutral2%
Negative74%

Sentiment Balance

Covering August 2026 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,637 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.8%

Customer Support

15.1%

Loyalty

13.5%

Communication

12.7%

Product Quality

8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH94/100

94/100

signal score

•Built from a negative-review share of 73.7% across this company's analyzed reviews.
•37 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

14.9%

4★

2.3%

3★

4.5%

2★

6.0%

1★

72.4%

Based on 1,639 analyzed reviews. Sentiment is holding steady: 20.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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