Crest Nicholson

Real Estate & Property • United Kingdomwww.crestnicholson.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

+10.6 vs. last month4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#24of 92

Top 26% · Upper Half

#1 (best)#92 (worst)

#22Peer

#23Peer

#24This company

#25Peer

#26Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.9%

Product Quality

17.9%

Loyalty

11.9%

Onboarding

9.1%

Communication

7.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 23.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.7%

4★

5.8%

3★

1.0%

2★

2.0%

1★

13.5%

Based on 600 analyzed reviews. Sentiment is slipping: 84.1% of reviews in the last three months were positive, compared with 89.3% in the three months before that.

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