Customereye

Crate and Barrel

Food & Beverage • United Stateswww.crateandbarrel.com

Review data last updated .

Based on public reviews and response behavior.

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315 reviews over 1,311 days (about 7.3 per month). Busiest month: 5% of reviews. Languages: en 85%, unknown 15%.

Overall Score

35/100
−19.0 vs. last month2.85 ★ average rating · 315 reviews
35/100 from 315 reviews over 41 months, high confidence.

Food & Beverage average: score 63.4, rating 4.26 stars, reply rate 34.0%, over 2,198 ranked companies · benchmark 3 Nov 2026

Score

34.9

Industry average 63.4

28.5 below average

Rating

2.85

Industry average 4.26

1.41 below average

Reply rate

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Industry average 34.0%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2077of 2198 ranked in Food & Beverage
Top 94% · Bottom Tierup 669 from last month
#1 (best)#2198 (worst)
#2075Peer
#2076Peer
#2077This company
#2078Peer
#2079Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

49% of reviews positive, 50% negative

49%
positive
  • Positive49%
  • Neutral2%
  • Negative50%

Sentiment Balance

Covering October 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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