Customereye

COOK

Food & Beverage • United Kingdomwww.cookfood.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#280of 551
Top 51% · Mid Pack
#1 (best)#551 (worst)
#278Peer
#279Peer
#280This company
#281Peer
#282Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering December 2024 — 142 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 12% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.9%
Delivery Shipping
21.8%
Customer Support
17.2%
Loyalty
12.2%
Onboarding
9.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 20.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
87.0%
4
7.5%
3
2.7%
2
1.2%
1
1.7%

Based on 600 analyzed reviews.

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