Cole Buxton

Apparel & Fashion • United Kingdomwww.colebuxton.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−0.5 vs. last month4.35 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#232of 330

Top 70% · Mid Pack

#1 (best)#330 (worst)

#230Peer

#231Peer

#232This company

#233Peer

#234Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral1%
Negative26%

Sentiment Balance

Covering December 2024 — 44 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

31.1%

Delivery Shipping

15.8%

Customer Support

13.4%

Loyalty

13.0%

Response Speed

10.9%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 25.5% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.6%

4★

3.1%

3★

3.3%

2★

4.1%

1★

10.8%

Based on 604 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 81.3% in the three months before that.

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