Customereye

City Chic

Apparel & Fashionwww.citychic.com.au

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,074 days (about 2.8 per month). Busiest month: 35% of reviews. Languages: en 65%, pl 35%.

Overall Score

61/100
Short observation window (1074 days)
3.02 ★ average rating · 100 reviews
61/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months. sentiment from 65% of reviews.

Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026

Score

60.5

Industry average 62.9

2.4 below average

Rating

3.02

Industry average 4.25

1.23 below average

Reply rate

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Industry average 39.8%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#922of 1693 ranked in Apparel & Fashion
Top 54% · Mid Pack
#1 (best)#1693 (worst)
#920Peer
#921Peer
#922This company
#923Peer
#924Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Based on 65% of reviews
Mid Pack

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Loyalty
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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