Customereye

Cigna

Pharmacy & Online Medicine • United Stateswww.cigna.com

Review data last updated .

Based on public reviews and response behavior.

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609 reviews over 2,168 days (about 8.6 per month). Busiest month: 21% of reviews. Languages: en 99%, es 1%, de 0%.

Overall Score

44/100
+1.3 vs. last month1.43 ★ average rating · 609 reviews
44/100 from 609 reviews over 59 months, high confidence.

Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 24 Oct 2026

Score

44.3

Industry average 60.5

16.2 below average

Rating

1.43

Industry average 4.27

2.84 below average

Reply rate

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Industry average 37.3%

not measured

Competitive Performance Rank

Among ranked Pharmacy & Online Medicine companies

#605of 672 ranked in Pharmacy & Online Medicine
Top 90% · Bottom Tierup 86 from last month
#1 (best)#672 (worst)
#603Peer
#604Peer
#605This company
#606Peer
#607Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

14% of reviews positive, 84% negative

14%
positive
  • Positive14%
  • Neutral1%
  • Negative84%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Communication
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Problem Resolution
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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