Customereye

Cigna

Pharmacy & Online Medicine • United Stateswww.cigna.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

17/100
+5.5 vs. last month1.17 ★ average rating · 575 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#189of 189
Top 100% · Bottom Tier
#1 (best)#189 (worst)
#185Peer
#186Peer
#187Peer
#188Peer
#189This company

Overall Customer Sentiment

Below Average

18% of reviews positive, 81% negative

18%
positive
  • Positive18%
  • Neutral1%
  • Negative81%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 555 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.8%
Loyalty
15.9%
Communication
13.5%
Pricing
10.8%
Response Speed
10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • Built from a negative-review share of 80.7% across this company's analyzed reviews.
  • 33 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating
5
2.8%
4
0.9%
3
0.5%
2
2.4%
1
93.4%

Based on 575 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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