Customereye

LloydsDirect, part of Pharmacy2U

Pharmacy & Online Medicine • United Kingdomlloydsdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
−4.4 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#168of 189
Top 89% · Bottom Tier
#1 (best)#189 (worst)
#166Peer
#167Peer
#168This company
#169Peer
#170Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering December 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 41% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.8%
Delivery Shipping
18.6%
Response Speed
15.1%
Loyalty
13.4%
Product Quality
10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 47.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.3%
4
8.2%
3
3.3%
2
0.5%
1
2.7%

Based on 600 analyzed reviews.

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