Pharmacy & Online Medicine • United Kingdomlloydsdirect.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 66 days (about 277 per month). Busiest month: 91% of reviews — one month dominates this sample.
Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 24 Oct 2026
Score
43.7
Industry average 60.5
16.8 below average
Rating
4.73
Industry average 4.27
0.46 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 35% negative
Covering December 2024 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 41% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Pharmacy & Online Medicine (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 43.7 sits in the bottom quarter of about 650 ranked Pharmacy & Online Medicine companies (25th percentile: 52, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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