Based on public reviews and response behavior.
200 reviews over 128 days (about 48 per month). Busiest month: 29% of reviews. Languages: en 98%, cs 1%, de 1%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.3%, over 981 ranked companies · benchmark 16 Oct 2026
Score
81.6
Industry average 61.2
20.4 above average
Rating
3.75
Industry average 3.92
0.17 below average
Reply rate
—
Industry average 39.3%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 25% negative
Covering September 2026 — 36 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 981 ranked companies in Travel & Hospitality (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 81.6 places the company in the top quarter of about 1,000 ranked Travel & Hospitality companies (75th percentile: 76). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 89% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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