Customereye

Centre for Dentistry

Healthcare & Medical • United Kingdomwww.centrefordentistry.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#360of 615
Top 59% · Mid Pack
#1 (best)#615 (worst)
#358Peer
#359Peer
#360This company
#361Peer
#362Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering July 2020 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.5%
Loyalty
18.8%
Product Quality
17.4%
Pricing
11.4%
Response Speed
6.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.7%
4
6.7%
3
2.2%
2
2.5%
1
6.0%

Based on 600 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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