Customereye

Cavendish Clinic

Healthcare & Medical • United Kingdomwww.cavendishclinic.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−10.0 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#229of 615
Top 37% · Upper Half
#1 (best)#615 (worst)
#227Peer
#228Peer
#229This company
#230Peer
#231Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral0%
  • Negative7%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
26.6%
Customer Support
24.4%
Product Quality
23.7%
Pricing
10.3%
Response Speed
4.1%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • •Built from a negative-review share of 9.7% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.3%
4★
3.3%
3★
0.8%
2★
1.0%
1★
4.5%

Based on 600 analyzed reviews. Sentiment is improving: 88.9% of reviews in the last three months were positive, compared with 55.6% in the three months before that.

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