Customereye

CARiD

Auto Parts & Accessories • United Stateswww.carid.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.28 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#118of 148
Top 80% · Bottom Tier
#1 (best)#148 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering October 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 31% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.7%
Onboarding
16.1%
Response Speed
12.0%
Pricing
11.1%
Product Quality
11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 31.1% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
72.8%
4
9.0%
3
3.7%
2
2.3%
1
12.3%

Based on 602 analyzed reviews.

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