Based on public reviews and response behavior.
200 reviews over 17 days (about 358 per month). Busiest month: 77% of reviews — one month dominates this sample. Languages: en 82%, unknown 16%, es 1%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
62.8
Industry average 64.2
1.4 below average
Rating
3.77
Industry average 4.08
0.31 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 37% negative
Covering August 2026 — 46 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Onboarding" is the strongest recurring theme in the reviews: 72 mentions with a sentiment score of 80.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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