Based on public reviews and response behavior.
Among fully-analyzed Automotive & Mobility companies
80% of reviews positive, 19% negative
Covering June 2020 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 513 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2020.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 2.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 525 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.
