Customereye

British Gas

Energy & Utilitieswww.britishgas.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

600 reviews over 185 days (about 99 per month). Busiest month: 26% of reviews. Languages: us 83%, en 15%, unknown 1%.

Overall Score

68/100
+23.4 vs. last month3.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#282of 643
Top 44% · Upper Half
#1 (best)#643 (worst)
#280Peer
#281Peer
#282This company
#283Peer
#284Peer

63 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

42% of reviews positive, 57% negative

42%
positive
  • Positive42%
  • Neutral2%
  • Negative56%

Sentiment Balance

Covering August 2026 — 154 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 38% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Unlock full insights

Sign up free to view detailed data and analysis