BrewDog

Food & Beverage • United Kingdomwww.brewdog.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−27.0 vs. last month2.86 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#528of 551

Top 96% · Bottom Tier

#1 (best)#551 (worst)

#526Peer

#527Peer

#528This company

#529Peer

#530Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 46% negative

53%

positive

Positive53%
Neutral1%
Negative46%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 681 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.1%

Delivery Shipping

16.5%

Communication

12.6%

Product Quality

12.1%

Loyalty

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 46.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

39.9%

4★

4.3%

3★

3.9%

2★

6.4%

1★

45.6%

Based on 700 analyzed reviews. Sentiment is improving: 59.0% of reviews in the last three months were positive, compared with 45.7% in the three months before that.

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