Based on public reviews and response behavior.
600 reviews over 1,296 days (about 14 per month). Busiest month: 21% of reviews.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
37.7
Industry average 53.7
16.0 below average
Rating
3.33
Industry average 3.76
0.43 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 45% negative
Covering September 2018 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.149 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 37.7 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 42, median: 55). The weakest topic and the reply rate are the two levers that move this score fastest.
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