XCover.com & Booking Protect

Entertainment & Events • United Kingdomwww.bookingprotect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−9.3 vs. last month4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#267of 322

Top 83% · Bottom Tier

#1 (best)#322 (worst)

#265Peer

#266Peer

#267This company

#268Peer

#269Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 36% negative

61%

positive

Positive61%
Neutral3%
Negative36%

Sentiment Balance

Covering November 2024 — 78 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 40% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

21.1%

Onboarding

19.9%

Customer Support

13.2%

Loyalty

9.4%

Pricing

9.4%

Most feedback concerns Response Speed.

The most common complaint theme is Loyalty, making up 9.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

70.8%

4★

8.8%

3★

3.3%

2★

1.8%

1★

15.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.0% of reviews in the last three months were positive, compared with 79.3% in the three months before that.

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