Customereye

Bodycare2000

Beauty & Wellness • Nottinghamwww.bodycare2000.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−60.7 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#271of 351
Top 77% · Bottom Tier
#1 (best)#351 (worst)
#269Peer
#270Peer
#271This company
#272Peer
#273Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering September 2015 — 42 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 79% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2015.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.8%
Response Speed
14.7%
Pricing
14.1%
Loyalty
12.7%
Product Quality
12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.0%
4
8.2%
3
1.7%
2
1.7%
1
10.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 54.4% in the three months before that.

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