Customereye

Blooms Today

Home & Living • United Stateswww.bloomstoday.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

32/100
+13.4 vs. last month2.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#659of 675
Top 98% · Bottom Tier
#1 (best)#675 (worst)
#657Peer
#658Peer
#659This company
#660Peer
#661Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%
positive
  • Positive41%
  • Neutral2%
  • Negative57%

Sentiment Balance

Covering December 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 67% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 570 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
28.7%
Loyalty
13.7%
Customer Support
13.3%
Pricing
10.9%
Communication
10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100
71/100
signal score
  • Built from a negative-review share of 51.3% across this company's analyzed reviews.
  • 25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating
5
27.3%
4
4.8%
3
5.8%
2
9.7%
1
52.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 9.1% of reviews in the last three months were positive, compared with 7.5% in the three months before that.

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