Customereye

Blinds

Home & Living • United Stateswww.blinds.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

39/100
+33.3 vs. last month3.44 ★ average rating · 763 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#624of 675
Top 92% · Bottom Tier
#1 (best)#675 (worst)
#622Peer
#623Peer
#624This company
#625Peer
#626Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%
positive
  • Positive55%
  • Neutral2%
  • Negative44%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 716 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.5%
Product Quality
18.3%
Customer Support
12.1%
Onboarding
10.9%
Loyalty
9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100
79/100
signal score
  • •Built from a negative-review share of 43.9% across this company's analyzed reviews.
  • •11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5★
49.5%
4★
8.3%
3★
6.9%
2★
7.5%
1★
27.8%

Based on 763 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

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