Customereye

Big Green Egg UK

Entertainment & Events • United Kingdomwww.biggreenegg.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+6.0 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#198of 322
Top 61% · Mid Pack
#1 (best)#322 (worst)
#196Peer
#197Peer
#198This company
#199Peer
#200Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.8%
Product Quality
18.0%
Customer Support
16.9%
Response Speed
14.6%
Onboarding
7.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.5%
4
5.3%
3
5.2%
2
2.3%
1
4.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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