Customereye

Best Buy Automotive Equipment

Auto Parts & Accessories • United Stateswww.bestbuyautoequipment.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

64/100
+50.0 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#21of 148
Top 14% · Top Tier
#1 (best)#148 (worst)
#19Peer
#20Peer
#21This company
#22Peer
#23Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.1%
Product Quality
16.5%
Delivery Shipping
16.4%
Loyalty
11.1%
Response Speed
9.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
71.2%
4★
10.0%
3★
4.8%
2★
4.5%
1★
9.5%

Based on 600 analyzed reviews. Sentiment is slipping: 79.2% of reviews in the last three months were positive, compared with 96.0% in the three months before that.

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