Customereye

Beauty Pie™ - USA

Cosmetics & Fragrance • United Kingdomwww.beautypie.com/us

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−25.0 vs. last month4.53 ★ average rating · 638 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#108of 191
Top 57% · Mid Pack
#1 (best)#191 (worst)
#106Peer
#107Peer
#108This company
#109Peer
#110Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 630 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.3%
Delivery Shipping
17.5%
Pricing
14.9%
Response Speed
11.0%
Loyalty
10.0%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 13.5% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.8%
4
4.9%
3
3.6%
2
3.4%
1
6.3%

Based on 638 analyzed reviews. Sentiment is slipping: 19.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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