Customereye

Bath & Body Works

Beauty & Wellnesswww.bathandbodyworks.com

Review data last updated .

Based on public reviews and response behavior.

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1,523 reviews over 1,992 days (about 23 per month). Busiest month: 8% of reviews. Languages: en 99%, fr 0%, unknown 0%.

Overall Score

43/100
−3.2 vs. last month1.72 ★ average rating · 1,523 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#1066of 1292
Top 83% · Bottom Tier
#1 (best)#1292 (worst)
#1064Peer
#1065Peer
#1066This company
#1067Peer
#1068Peer

157 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

36% of reviews positive, 63% negative

36%
positive
  • Positive36%
  • Neutral1%
  • Negative63%

Sentiment Balance

Covering August 2026 — 63 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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