Beauty & Wellness • United Stateswww.bathandbodyworks.com
Review data last updated .
Based on public reviews and response behavior.
1,523 reviews over 1,992 days (about 23 per month). Busiest month: 8% of reviews. Languages: en 99%, fr 0%, unknown 0%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
43.2
Industry average 65.4
22.2 below average
Rating
1.72
Industry average 4.28
2.56 below average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 63% negative
Covering August 2026 — 63 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.
Share of theme mentions
Themes from the 1,523 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.133 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 43.2 sits in the bottom quarter of about 1,800 ranked Beauty & Wellness companies (25th percentile: 56, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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