Pet Products & Supplies • United Stateswww.basispet.com
Review data last updated .
Based on public reviews and response behavior.
374 reviews over 4,195 days (about 2.7 per month). Busiest month: 7% of reviews. Languages: en 100%, unknown 0%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
61.6
Industry average 65.0
3.4 below average
Rating
4.97
Industry average 4.38
0.59 above average
Reply rate
—
Industry average 37.2%
not measured
Not ranked
no reviews in the last 12 months
96% of reviews positive, 3% negative
Covering February 2016 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Share of theme mentions
Themes from the 374 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 258 mentions with a sentiment score of 95.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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