Customereye

Bank of Scotland

Finance & Insurancewww.bankofscotland.co.uk

Review data last updated .

Based on public reviews and response behavior.

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185 reviews over 381 days (about 15 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

35/100
−24.4 vs. last month1.43 ★ average rating · 185 reviews
35/100 from 185 reviews over 13 months, moderate confidence.

Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026

Score

35.3

Industry average 64.0

28.7 below average

Rating

1.43

Industry average 4.23

2.80 below average

Reply rate

—

Industry average 47.0%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#2614of 2796 ranked in Finance & Insurance
Top 93% · Bottom Tierup 924 from last month
#1 (best)#2796 (worst)
#2612Peer
#2613Peer
#2614This company
#2615Peer
#2616Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

24% of reviews positive, 75% negative

24%
positive
  • Positive24%
  • Neutral1%
  • Negative75%

Sentiment Balance

Covering October 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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