Customereye

SafeAuto

Finance & Insurance • United Statessafeauto.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

34/100
−52.0 vs. last month2.89 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#362of 373
Top 97% · Bottom Tier
#1 (best)#373 (worst)
#360Peer
#361Peer
#362This company
#363Peer
#364Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 55% negative

42%
positive
  • Positive42%
  • Neutral3%
  • Negative55%

Sentiment Balance

Covering March 2023 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 993 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.9%
Pricing
17.8%
Loyalty
11.9%
Product Quality
10.3%
Onboarding
8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100
90/100
signal score
  • •Built from a negative-review share of 55.3% across this company's analyzed reviews.
  • •16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating
5★
35.7%
4★
8.1%
3★
7.6%
2★
7.0%
1★
41.5%

Based on 999 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

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