Customereye

Sedoc LLC

Gaming & Esports • United Stateswww.bananatic.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#103of 259
Top 40% · Upper Half
#1 (best)#259 (worst)
#101Peer
#102Peer
#103This company
#104Peer
#105Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 566 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
32.4%
Pricing
14.3%
Customer Support
13.1%
Loyalty
9.9%
Response Speed
9.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100
63/100
signal score
  • Built from a negative-review share of 46.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
82.7%
4
12.8%
3
1.8%
2
0.5%
1
2.2%

Based on 600 analyzed reviews. Sentiment is slipping: 57.1% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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