Customereye

AVS Fencing & Landscaping Supplies

Home & Living • United Kingdomwww.avsfencing.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
−8.3 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#154of 675
Top 23% · Top Tier
#1 (best)#675 (worst)
#152Peer
#153Peer
#154This company
#155Peer
#156Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.1%
Customer Support
21.1%
Product Quality
16.1%
Loyalty
9.8%
Response Speed
8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
83.2%
4
6.8%
3
3.7%
2
1.8%
1
4.5%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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