AuthorHouse

Media & Content • United Stateswww.authorhouse.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−33.4 vs. last month3.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#142of 172

Top 83% · Bottom Tier

#1 (best)#172 (worst)

#140Peer

#141Peer

#142This company

#143Peer

#144Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Loyalty

12.8%

Product Quality

11.6%

Pricing

10.5%

Onboarding

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 37.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

43.8%

4★

19.3%

3★

10.3%

2★

6.3%

1★

20.2%

Based on 600 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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