AT&T

Appliances & Home Electronics • Søborgwww.att.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−4.3 vs. last month3.26 ★ average rating · 1,600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#168of 189

Top 89% · Bottom Tier

#1 (best)#189 (worst)

#166Peer

#167Peer

#168This company

#169Peer

#170Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral2%
Negative48%

Sentiment Balance

Covering August 2026 — 233 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 23% of reviews in this period, with 75% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Communication

13.0%

Product Quality

12.6%

Onboarding

12.3%

Loyalty

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 48.4% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

49.5%

4★

4.4%

3★

4.6%

2★

5.6%

1★

35.9%

Based on 1,600 analyzed reviews. Sentiment is slipping: 34.0% of reviews in the last three months were positive, compared with 53.8% in the three months before that.

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