Customereye

Astro Alerts

Schools & Academic Education • United Kingdomwww.astroalerts.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.94 ★ average rating · 473 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#111of 203
Top 55% · Mid Pack
#1 (best)#203 (worst)
#109Peer
#110Peer
#111This company
#112Peer
#113Peer

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral0%
  • Negative10%

Sentiment Balance

Covering April 2023 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 462 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.6%
Product Quality
20.4%
Loyalty
18.0%
Pricing
17.6%
Response Speed
5.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.3%
4
4.2%
3
0.0%
2
0.0%
1
0.4%

Based on 473 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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