Andertons

Hobbies & Arts • United Kingdomwww.andertons.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+25.0 vs. last month3.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#437of 467

Top 94% · Bottom Tier

#1 (best)#467 (worst)

#435Peer

#436Peer

#437This company

#438Peer

#439Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 33% negative

64%

positive

Positive64%
Neutral3%
Negative33%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 550 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

16.9%

Customer Support

16.5%

Loyalty

14.0%

Product Quality

11.0%

Pricing

10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 10.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

56.8%

4★

2.7%

3★

3.8%

2★

8.8%

1★

27.8%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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