Customereye

Fenixtorch

Hobbies & Arts • United Statesfenixtorch.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+30.0 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#208of 467
Top 45% · Upper Half
#1 (best)#467 (worst)
#206Peer
#207Peer
#208This company
#209Peer
#210Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.5%
Delivery Shipping
19.3%
Response Speed
16.7%
Customer Support
14.1%
Loyalty
12.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 27.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.5%
4
4.3%
3
1.0%
2
0.2%
1
1.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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