Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
67% of reviews positive, 31% negative
Covering September 2024 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Response Speed, making up 8.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 76.9% of reviews in the last three months were positive, compared with 85.3% in the three months before that.
