AED

Healthcare & Medical • United Stateswww.aed.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−14.6 vs. last month3.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#365of 615

Top 59% · Mid Pack

#1 (best)#615 (worst)

#363Peer

#364Peer

#365This company

#366Peer

#367Peer

Overall Customer Sentiment

Mid Pack

49% of reviews positive, 48% negative

49%

positive

Positive49%
Neutral3%
Negative48%

Sentiment Balance

Covering September 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 50% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.8%

Customer Support

13.5%

Response Speed

12.0%

Loyalty

9.7%

Communication

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 26.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

49.0%

4★

6.7%

3★

6.0%

2★

6.8%

1★

31.5%

Based on 600 analyzed reviews. Sentiment is improving: 80.6% of reviews in the last three months were positive, compared with 69.2% in the three months before that.

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