Customereye

3B Training Ltd

Professional Certification & Skills • United Kingdomwww.3btraining.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−12.5 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#146of 281
Top 52% · Mid Pack
#1 (best)#281 (worst)
#144Peer
#145Peer
#146This company
#147Peer
#148Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
39.9%
Loyalty
17.7%
Customer Support
14.5%
Onboarding
10.7%
Delivery Shipping
6.3%

Most feedback concerns Product Quality.

The most common complaint theme is Response Speed, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.5%
4
9.2%
3
1.7%
2
0.0%
1
0.7%

Based on 600 analyzed reviews. Sentiment is slipping: 85.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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