Customereye

Wpmudev

Software & Web Services • United Stateswpmudev.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
−3.6 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#125of 363
Top 34% · Upper Half
#1 (best)#363 (worst)
#123Peer
#124Peer
#125This company
#126Peer
#127Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
31.8%
Problem Resolution
17.2%
Product Quality
15.0%
Loyalty
12.7%
Response Speed
11.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
95.3%
4★
0.2%
3★
0.3%
2★
0.5%
1★
3.7%

Based on 600 analyzed reviews. Sentiment is slipping: 73.3% of reviews in the last three months were positive, compared with 94.7% in the three months before that.

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