Customereye

WowVendor

Gaming & Esports • United Stateswowvendor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
−7.3 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#180of 259
Top 69% · Mid Pack
#1 (best)#259 (worst)
#178Peer
#179Peer
#180This company
#181Peer
#182Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering September 2024 — 145 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 32% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
23.0%
Customer Support
20.6%
Product Quality
15.8%
Loyalty
14.9%
Delivery Shipping
8.2%

Most feedback concerns Response Speed.

The most common complaint theme is Communication, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 32.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.2%
4
4.5%
3
2.5%
2
1.3%
1
7.5%

Based on 600 analyzed reviews. Sentiment is slipping: 89.1% of reviews in the last three months were positive, compared with 94.8% in the three months before that.

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