Based on public reviews and response behavior.
600 reviews over 762 days (about 24 per month). Busiest month: 35% of reviews.
Gaming & Esports average: score 57.8, rating 4.00 stars, reply rate 26.4%, over 1,210 ranked companies · benchmark 22 Oct 2026
Score
53.5
Industry average 57.8
4.3 below average
Rating
3.60
Industry average 4.00
0.40 below average
Reply rate
—
Industry average 26.4%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 47% negative
Covering November 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,210 ranked companies in Gaming & Esports (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 96% of reviews against an industry average of 26%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 101 mentions with a sentiment score of 74.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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