Customereye

Windy City Novelties

General Retail & Marketplaces • United Stateswindycitynovelties.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+9.0 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#264of 359
Top 74% · Mid Pack
#1 (best)#359 (worst)
#262Peer
#263Peer
#264This company
#265Peer
#266Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
29.6%
Response Speed
20.2%
Product Quality
16.2%
Loyalty
8.0%
Pricing
7.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 34.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.5%
4
3.7%
3
2.8%
2
1.7%
1
7.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.8% of reviews in the last three months were positive, compared with 89.9% in the three months before that.

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