Based on public reviews and response behavior.
1,003 reviews over 378 days (about 81 per month). Busiest month: 30% of reviews. Languages: en 90%, unknown 9%, fr 1%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 24 Oct 2026
Score
63.7
Industry average 64.8
1.1 below average
Rating
4.08
Industry average 4.32
0.24 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering July 2026 — 110 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 22% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,003 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Onboarding" is the strongest recurring theme in the reviews: 450 mentions with a sentiment score of 88.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
