Wikibuy

Tech & Electronics • Austinwikibuy.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−1.2 vs. last month4.04 ★ average rating · 1,141 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#27of 127

Top 21% · Top Tier

#1 (best)#127 (worst)

#25Peer

#26Peer

#27This company

#28Peer

#29Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering August 2026 — 78 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 40% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,118 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

25.6%

Loyalty

15.9%

Product Quality

14.9%

Onboarding

11.4%

Customer Support

8.8%

Most feedback concerns Pricing.

The most common complaint theme is Communication, making up 5.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

73.0%

4★

1.8%

3★

2.0%

2★

1.9%

1★

21.2%

Based on 1,141 analyzed reviews. Sentiment is holding steady: 63.8% of reviews in the last three months were positive, compared with 63.5% in the three months before that.

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