Wifinity

Software & Web Services • United Kingdomwifinity.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−5.8 vs. last month4.68 ★ average rating · 619 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#114of 363

Top 31% · Upper Half

#1 (best)#363 (worst)

#112Peer

#113Peer

#114This company

#115Peer

#116Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 103 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 24% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 607 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.9%

Problem Resolution

18.9%

Product Quality

13.1%

Response Speed

11.2%

Loyalty

7.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 19.9% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.7%

4★

3.9%

3★

0.5%

2★

0.6%

1★

6.3%

Based on 619 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 94.2% in the three months before that.

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